At Pakistan Gift Centre, your satisfaction is our top priority. If for any reason you are not completely happy with your order, we are here to make it right.

30-Day Return Policy

We understand that sometimes a gift may not meet expectations. If the delivered gift was not up to the mark, the wrong choice, or did not match what you ordered, you may request a return or refund within 30 days of delivery. Simply contact our support team and we will guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at pakistangiftcentre@gmail.com/ our whatsapp immediately. We will resolve the issue as quickly as possible and offer you a replacement product, a refund, or store credit.

Items That Cannot Be Returned

The following items are not eligible for return unless they are damaged or defective:

• Customized or made-to-order products
• Gift cards
• Perishable goods

How to Initiate a Return

To start a return, please follow these steps:

• Report any issue with your order within 30 days of delivery.
• For damaged or defective items, report within 24 hours of delivery.
• Email our support team at pakistangiftcentre@gmail.com/ our whatsapp with your order details.
• Once your return request is approved, we will send you step-by-step instructions by email.

Refund Processing

All approved refunds will be credited back to the original payment method used at the time of purchase. The refund processing time may vary depending on your payment gateway or bank.

Contact Us

If you have any questions about our return and replacement policy, please do not hesitate to reach out to us at pakistangiftcentre@gmail.com/ our whatsapp. Our customer service team is always happy to assist you.